Hospitality management deals with overlooking the whole administrative aspect of managing a hotel or resort. In order for the hotel or resort to being a booming success, the whole ambiance of the place needs to be warm and welcoming, making their guests feel at home. This precisely is the responsibility of a Hospitality Manager. As an aspirant, if your passion involves tourism and making sure the experience that tourists have when they are on vacation is out of this world, and then this field is for you.
It is vital for professionals in this field to have knowledge as well as an understanding of the vacation industry as this will, in turn, help the particular hotel or resort cut down on its costs and continue to offer a quality experience to their guests.
The two main goals in this industry are:
To satisfy their customers
To ensure that the customers' stay is within the budget set by them, thus again ensuring a satisfied customer.
Hospitality Management courses assist students in developing the fundamental knowledge and skills required in the hospitality industry. These abilities may be related to foodservice essentials, financial competency, marketing strategies, and interpersonal skills, among many others.
The different study levels that are offered in this sub-discipline are:
Bachelor of Science (B.Sc.) in Hospitality and Hotel Administration
Bachelor of Hotel Management (BHM)
Bachelor in Hotel Management and Catering Technology (BHMCT)
Bachelor of Arts (BA) in Hotel Management
Bachelor of Arts (BA) (Hons) in Hotel Management
Bachelor of Business Administration (BBA) in Hospitality, Travel & Tourism
Bachelor of Arts (Hons) in Culinary Arts
Master of Hotel Management (MHM)
Master in Tourism and Hotel Management (MTHM)
Master of Science (M.Sc.) in Tourism and Hospitality Management
Master of Business Administration (MBA) in Hospitality Management
Master of Business Administration (MBA) Hotel Management
The specialisations that are offered in Hospitality Management are:
Hospitality Business Administration
Luxury Brand Management
Meetings and Event Management
Food Safety and Sanitation
Human Resource Management
Hospitality Managers ensure that their guests, whether on vacation or business, have a pleasant stay at the hotel, motel, or any type of commercial residential establishment. Their job is to also make sure that the whole place is run efficiently and profitably. Picture yourself walking into a glistening lobby and a jolly receptionist greets you. You then go over a few details about your identity, finance, and so on, and then you take your room card up to your designated room, open the door, and lie down on a freshly made bed. You order room service, turn on the TV, and settle in for a relaxing evening. This is an example of what a relaxed, hassle-free hotel experience is like. The person in charge of making this happens is none other than the Hospitality Manager himself.
Not everyone is cut out for hospitality management, but for those that are; there are a plethora of opportunities in this industry.
- The various career options available are:
Conference Centre Manager
Fast Food Restaurant Manager
Public House Manager
Air Cabin Crew
Customer Service Manager
Fire Risk Assessor
Human Resources Officer
Food Service Manager
Quality Assurance Specialist/Food Quality Assurance Manager
Food Service Manager/ Restaurant Manager
- The top companies that offer recruitment in Culinary Arts are:
The Four Seasons
IHG Hotels and Resorts
Starwood Hotels and Resorts
Apple Leisure Group
Fairmont Hotels and Resorts
The Ritz - Carlton Hotel Company, L.L.C
Soho House and Co.